• FAQ’s

    What is www.grubhouse.in?

    grubhouse.in through its website www.grubhouse.in provides food on demand or online food booking and delivery services within Mysuru City limits. We provide fresh and hygienic cooked meals, Salads and offers Catering services online. Our efforts are to provide meals for Lunch or Dinner meals & Salads on daily basis or through subscription basis and the same will be delivered through-out Mysuru City

    Do you offer breakfast or lunch or dinner?

    Along with Veg and Non Veg Salad, we offer a menu which consisting of Light and Medium options for both Vegetarian and Non Vegetarian. The light menu is suitable for light consumption, an adult who prefer to have their meals light and Medium option will be suitable for an average adult who consumes right quantity required for an average adult.

    What kind of vegetables do you use in your salads?

    Mostly we use farm fresh or organic vegetables

    Which cities do you deliver in?

    We serve and deliver only within Mysuru City.

    Do you offer Food Vouchers as give away?

    Yes, you can, we have food vouchers available, contact the customercare@grubhouse.in

    How are your pricing options?

    We have different pricing options for Salads and for combo meals. For Salads we offer daily & weekly subscriptions and for Combo Meals we offer weekly and monthly subscriptions. Along with the product pricing, there is an additional nominal charge of packing & delivery that has to be borne by subscribers at Rs. 4/- per kilometer (to and fro) from our kitchen in Yadavagiri. Our aim is to provide you quality and quantity food at your doorstep and not compromise on both quality and quantity by providing free packaging or delivery.

    How does subscription model work?

    For daily subscription combo meals and salads:

    1. a) You select the product & pay for the product you want to buy
    2. b) We cook it fresh, package it and deliver to the choice of your delivery address

    For weekly subscription combo meals and salads:

    1. a) You select the subscription whether weekly or monthly & pay for the same and once we receive your confirmation, we will request you to choose the number of products depending on your subscription. If the subscription opted is for Weekly Veg Salads ie., for 6 days, then you will be allowed to choose six salads from our menu, while choosing, you will be requested to mention the date and time of delivery also.
    2. b) We cook/prepare it fresh, package it and deliver to your delivery address with your choice and selected dated and time.

    Can I get my salads/meals on Sunday too?

    Yes, if you have opted for the monthly plan, or you have selected Sunday as your delivery date then you will get your meal on Sundays also.

    What kind of food can I expect?

    We serve a typical homely meal. Depending on the menu you select in your subscription, you will be provided accordingly.

    Can I share the meal delivered with another person?

    Our food portioning in each of the meal plans is adequate for a single person, if you need to share then it would be at your choice.

    Do we take up catering? And how is the pricing for the same?

    Yes, we do undertake catering for both Vegetarian and Non Vegetarian. Our catering menu is the most flexible and allows you to select the choice of dishes and our catering plans in our Catering & Banqueting section.

    What are your customer service hours?

    Our customer service operates from 8.30 am to 10.30 pm daily on all days through the week.

    Do you charge for shipping and packaging?

    Yes, we charge Rs. 4/- per km for all our products, ie., to and fro from Yadavagiri (Kitchen). Say for example, if you reside near Vijaynagar Watertank Bus stop. The nearest distance to your location would be 3.8 kms from Yadavagiri. The to and fro distance would be 7.6, after rounding off to the nearest decimal, we consider total distance as 8 kms and would charge you Rs. 4/- x 8 Kms for packaging & delivery cost would be Rs.32/-.

    Can I change an existing order/subscription? Can I cancel an existing order?

    You can change an existing order by calling us or by writing an email to customer care with your subscription details, as long as it has not gone out for delivery. Cancellation of an existing order is not possible.

    Is there a minimum order quantity or amount?

    No, there is no minimum order quantity or amount with us, we always have believed in satisfying the need.

    Who and how is my package delivered?

    Our team personally delivers the meal to you at your doorstep in containers which are food safe, food grade and recyclable.

    What if I need the change the place of delivery instead of the prevailing address?

    Like we said, we believe in satisfying needs, we will be happy to deliver to your new address, provided it is within same distance of the prevailing address of delivery in terms of kilometres. If it exceeds then we would charge you the additional kilometer at Rs. 4/- per kilometre for the excess km. However, this can be done on a one off basis but not on a daily basis.

    Is there any time limit to open the food container?

    We do not recommend you to keep the box unopened for more than 1 hour after receiving the delivery.

    Do you accept a last minute same day meal delivery?

    Yes, we do accept same day meal delivery. The cut off time to order the same will be 10.00 am and 4.00 pm the same day for lunch and dinner delivery respectively. Beyond the cut off time, you still could try calling us, we will try and accommodate your request.

    What are your delivery timings?

    We deliver every day of the week. Our deliveries are done daily between 8.00 am and 10.30 pm, Subscribers for lunch and dinner will get deliveries between 12 noon to 2.00 pm for lunch and between 8.00 pm to 10.30 pm for dinner.

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