We specifically request the customers not to give any order related requests to our delivery persons in terms of cancellations, carry forward etc. These requests would not be considered nor entertained.
Cancellation or Carry Forward
Cancellation is not entertained if the delivery has already left for delivery. The request will be entertained only if the intimation is done 24 hours prior to the delivery schedule. (Eg., : If a person wants to cancel or reschedule his or her lunch for 15th of a particular month then the email should be sent before 12 noon on the 14th of that month).
In case of dinner, the intimation should be done latest by 12 Noon on the same day.
All intimation post the cut-off timings mentioned will not be considered and the meal tray subscription would be added to the customer’s account. However www.grubhouse.in on its part would donate the particular meal tray to a NGO.
Customers have the option for temporary suspending their delivery, and any pending delivery can be carried forward to the dates mentioned by you.
However cut-off timings for the intimation need to be maintained as mentioned our Cancellation & Carry Forward guidelines.
www.grubhouse.in takes QUALITY utmost care in delivering Hygienic food keeping the Nutritional aspect in mind with best industry practices followed.
All our ingredients are sourced from reputed brands.
In the event of any quality related issue you are requested to call us on our customer care number 9620900000 as well drop us an email to firstname.lastname@example.org on the same. We would make sure your concern is addressed at the earliest.